FAQ
Frequently Asked Questions
Please see below for answers to common questions from customers
About My Friend Toothy®
What is My Friend Toothy®?
My Friend Toothy® is a fun, engaging series of books, a plush Toothy, and educational resources designed to make dental care enjoyable for children. Our products help kids develop positive habits around brushing and flossing, making dental hygiene exciting instead of a chore and helping parents make daily routines a little easier.
What age group is My Friend Toothy® best suited for?
Our products are ideal for children aged 6 months to 10 years, especially those just starting to learn about brushing and flossing.
• Toolkit #1 is great for ages 1–5
• Toolkit #2 is perfect for ages 5–8
While older children can still enjoy the products, we find that kids respond best when introduced at a younger age to help build healthy dental habits early.
Are your books available in other languages?
Yes! Although our website features only English products, all of our books are also available in French and Spanish on Amazon.
Products & Tools
What is included in the My Friend Toothy® Kids Happy Teeth Toolkit?
Each box set includes:
- 1x My Friend Toothy® plush Toothy
- 1x educational dental care book
- 1x Brushing and flossing charts
How does Toothy help my child with brushing and flossing?
The plush provides comfort during brushing and dentist visits. Plus, using the Golden Pocket becomes a fun family tradition whenever your child loses a tooth.
Does the plush have a pocket?
Yes! Toothy has a special “Golden Pocket” designed to safely hold your child’s tooth for the Tooth Fairy. It makes losing teeth more exciting and eliminates the stress of putting a tooth under the pillow.
How does the Accountability Mirror Cling work?
The mirror sticker is fully removable and leaves no residue. It helps kids track their brushing and flossing habits while following along with the book.
Will this help with dental anxiety?
Yes! Toothy is designed to ease fear and anxiety, making brushing and dentist visits more playful and comforting.
How do I get started with the Toolkit?
Open your kit, read the story together, place the mirror sticker on your bathroom mirror, and let Toothy join your child’s brushing routine. Bring Toothy along to dentist visits and reward your child using the Golden Pocket.
Can I order My Friend Toothy® products for schools or dental offices?
Absolutely! We offer bulk pricing and educational resources for schools, dental offices, and organizations. Contact us at hello@myfriendtoothy.com
Shipping & Returns
How much is shipping?
We offer free shipping on orders over $97 CAD to Canada and the USA. For orders under $97 CAD or international orders, rates are calculated at checkout.
What is your return policy?
We stand by our Smiles Guarantee. If you or your child are not completely satisfied, we will give you a full refund, no questions asked.
How it works:
- Email hello@myfriendtoothy.com with your order number.
- We will process your refund quickly.
Damaged or defective items:
- Contact us within 7 days of receiving your order for a replacement.
Partnerships & Fundraising
How do I contact My Friend Toothy® for inquiries or partnerships?
For questions, partnerships, or wholesale inquiries, email hello@myfriendtoothy.com or use the contact form on our website.
Can I become a My Friend Toothy® ambassador?
Yes! Ambassadors get exclusive discounts and sneak peeks at new products. Email hello@myfriendtoothy.com to join.
How do I get involved with your fundraising program?
Our fundraising program allows schools, sports teams, and organizations to earn funds by promoting our products. For more information, please email hello@myfriendtoothy.com to sign up.
Smiles Guarantee
What is your return policy?
We want every child to love their My Friend Toothy® experience. If you are not completely satisfied, we will make it right or give you a full refund, no questions asked.
How it works:
- Email hello@myfriendtoothy.com with your order number.
- We will process your refund quickly.
Your child’s smile is our top priority, and we want you to feel confident trying My Friend Toothy®.
Contact
Still have questions? We’re happy to help!
Please email us at hello@myfriendtoothy.com and we’ll get back to you within 2 business days.
If you don’t hear from us by then, or if your matter is urgent, please call our customer care line at 613-863-3680.
Giving Back
We gift Toothy Toolkits to the CHEO Foundation
Free Shipping
On orders $97 CAD +
Smiles Guarantee
Or your money back!